Return Policy
We are committed to making sure you have a delightful shopping experience. Our top priority is making sure you are completely satisfied with your purchase.
However, if you are not satisfied with your purchase or with your experience shopping on our store, for any reason, please email us at hello@southindiangrocery.com so we can make it right.
We accept returns for a refund or store credit within 14 days of delivery, for all products with the exception of our fresh produce and frozen products. We are unable to accept returns for fresh produce and frozen products, however if you are not completely satisfied with your purchase, please contact us so we can make it right. For other returns, return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.
Our Return Authorization Process
Please contact us within 14 days of delivery to obtain a return authorization number. We cannot accept returns without a return authorization number.
Once a return is authorized, we will refund your payment, less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.
Please return authorized orders in its original form and packaging. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Refund Status (if applicable)
Refunds can take up to 14 days to post back to your original payment method.
If you paid for your order via credit card and have not received your refund yet, please contact your credit card company to inquire on the status of the refund.
If it has been at least 14 business days and you have contacted your credit card company, and still not received your refund yet, then please contact us at hello@southindiangrocery.com.